Privacy Policy

Lymphedema Specialty Clinic ("we," "our," or "us") is committed to protecting your privacy and safeguarding your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact our clinic, request services, or become a patient.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect information that you provide directly to us when you schedule an appointment, fill out patient intake forms, or communicate with our clinic. This may include:

Personal Information

• Personal identification information (Name, DOB, address, email, phone number)
• Medical history and health information
• Insurance and billing details
• Communication records between you and our clinic
• Information submitted through contact forms

Medical Information

If you become a patient or submit health-related information through our secure intake forms, we may collect:

• Medical history
• Treatment information
• Physician referrals
• Insurance information
• Health assessments
• Progress notes and treatment records

Protected Health Information (PHI) is handled in accordance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA).

Website Usage Information

When you visit our website, we may automatically collect certain information, including:

• IP address
• Browser type
• Device information
• Pages viewed
• Time spent on the website
• Referral sources

This information helps us improve website performance and user experience.

2. How We Use Your Information

The information we collect is used to provide you with the highest quality of care and to manage our clinic operations effectively. We may use collected information to:

• Schedule and manage appointments
• Provide occupational therapy, lymphedema treatment, and related services
• Respond to inquiries and requests
• Communicate important updates regarding your care, referrals, and treatment plans
• Process payments, billing, and coordinate with insurance providers
• Improve our website and services
• Comply with legal and regulatory requirements
• Protect the security of our patients and website

3. HIPAA & Patient Privacy

As a healthcare provider, we strictly adhere to the Health Insurance Portability and Accountability Act (HIPAA). Your Protected Health Information (PHI) is kept strictly confidential and is only used or disclosed as permitted by law, for purposes of treatment, payment, or healthcare operations.

4. Cookies and Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyze website traffic
• Enhance user experience
• Measure marketing effectiveness

You may choose to disable cookies through your browser settings; however, some website features may not function properly.

5. Information Sharing

We do not sell, rent, or trade your personal information. We may share your information only when necessary to:

• Provide healthcare services and coordinate care with other healthcare providers (such as your referring physician)
• Process payments and coordinate with insurance companies
• Comply with legal obligations
• Protect the safety and rights of patients and the public
• Work with trusted service providers who assist in operating our business

Any third-party providers with access to protected information are required to maintain appropriate privacy and security safeguards.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

While no method of transmission or storage is completely secure, we strive to use commercially acceptable means to protect your information.

7. Your Rights

Under HIPAA and applicable laws, you may have the right to:

• Request access to your personal information and medical records
• Request corrections to inaccurate health information
• Request an accounting of disclosures of your health information
• Request restrictions on certain uses or disclosures
• Request confidential communications
• Receive a copy of your health records and our Notice of Privacy Practices
• Withdraw consent when applicable

To exercise these rights, please contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review their privacy policies before providing personal information.

9. Minors

Our services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information directly from individuals under the age of 18 without the involvement and consent of a parent, legal guardian, or authorized representative.

If we become aware that personal information has been submitted by a minor without appropriate consent, we will take reasonable steps to remove such information from our records.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page along with the updated effective date.

Your continued use of our website after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at: